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January 19, 2020

Hamdan bin Mohammed reviews results of 2019 Government of Dubai Customer Happiness Index survey

Crown Prince of Dubai and Chairman of The Executive Council of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum reviewed the results of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index surveys.

The surveys are part of the Dubai Government Excellence Programme, which evaluates the service quality of various government entities.

HH Sheikh Hamdan bin Mohammed congratulated the top three entities identified as the best performers in the Index. He directed entities that scored below average in the Customer Happiness Index to submit plans to enhance the quality of their services.

The Crown Prince said: “As part of [...]

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January 18, 2020

DEWA strengthens role of AI to drive sustainability

The UAE’s wise leadership places great importance to protecting the environment and promoting a green economy, placing sustainability at the forefront of its strategic priorities. This supports the UAE Vision 2021, which aims to build a sustainable environment, and a diversified and sustainable competitive economy that ensures a secure future for generations to come. Under the guidance of its wise leadership, the UAE has made great progress towards sustainability, driven by significant achievements in the adoption of advanced technologies to create a new reality and to build a leading global model for sustainable development.

The UAE has recognised the importance of [...]

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January 10, 2020

DAFZA’s total trade reaches AED 120 billion in the first nine months of 2019

Dubai Airport Freezone Authority (DAFZA) announced that it contributed 12% of Dubai’s AED 1.02 trillion foreign trade in the first nine months of 2019. The results highlight the success of DAFZA’s strategic projects that have played a role in supporting Dubai’s economic growth and enhancing its GDP. 

DAFZA’s operational performance supported the increase in global trade through the free zone. DAFZA achieved a growth of 11.2% in the total value of foreign trade to reach AED 120 billion, in addition to an 11.8% growth in re-exports, valued at AED 68 billion and accounted for 21.7% from the total re-exports in the emirate of Dubai. This came as a result of establishing [...]

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January 9, 2020

Sophos Launches Managed Threat Response Service

New Threat Hunting, Detection and Response Offering Powered by Machine Learning and Expert Analysis to Neutralize the Most Advanced Cybersecurity Threats

Sophos, a global leader in network and endpoint security, announced the availability of Sophos Managed Threat Response (MTR), a fully managed threat hunting, detection and response service. The re-sellable service provides organizations with a dedicated 24/7 security team to neutralize the most sophisticated and complex threats.

These types of threats include active attackers leveraging fileless attacks and administrator tools such as PowerShell to escalate privileges, exfiltrate data and spread laterally, as [...]

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December 30, 2019

Interview with Nousheen Mukhtar

Insight Middle East and Africa is delighted to speak to Nousheen Mukhtar, owner at Stylfemina and Chief Executive Officer at Buraq Media 

Nousheen, please tell us about yourself, your aspirations and what you consider to be your mission in life.

First up, I thank Insight Middle East and Africa for offering this opportunity to share my views about my work, my mission and my aspirations with readers. I, Nousheen Mukhtar, moved to Dubai some ten years ago from now and since Dubai is so inviting and full of opportunities, it triggered my creative instincts more. I started my career as an entrepreneur some seven plus years ago, and my first entity in the UAE is [...]

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December 30, 2019

Dubai is home to most vibrant creative sector in the region, new survey reveals

A new survey on local perceptions of Dubai’s brand has revealed that the city is home to the most vibrant creative sector in the region.

The survey, which looked at perceptions of Dubai’s creative sector among UAE-based arts and culture professionals and consumers in comparison to other countries in the region, was commissioned by the Dubai Culture and Arts Authority based on the parameters of an international index. In its key findings:

* 95% of respondents saw Dubai as having a vibrant creative sector, the highest rating in the region.

* 90% defined the Emirate as “innovative” and 89% as “creative”. 

* 82% of consumers favour Dubai’s [...]

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December 29, 2019

Dubai’s non-oil foreign trade rises 6% in value to reach AED1.02 trillion in the first nine months of 2019

Dubai’s non-oil foreign trade volumes surged to 83 million tons in the first nine months of 2019, an increase of 22% per cent year-on-year from 68 million tons in the corresponding period last year.

The volume of re-exports skyrocketed 48% to reach 13 million tons. Exports rose by 47% to 14 million tons while imports grew by 13% to 56 million tons.

In terms of value, Dubai’s external trade rose 6% to exceed the trillion mark, reaching AED1.02 trillion compared to AED966 million in the same period in 2018. Exports rose by 23% to AED118 billion, re-exports grew by 4% to AED312 billion, and imports rose 3% to AED589 billion.

Dubai achieved regular [...]

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December 24, 2019

Hamdan bin Mohammed launches Dubai Future Experts Programme

Crown Prince of Dubai, Chairman of The Executive Council of Dubai and Chairman of the Board of Trustees of Dubai Future Foundation His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum said that Dubai continues to strive to become one of the leading nations shaping the future of the world, guided by the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to develop local talent to create future-oriented initiatives and programmes.

Sheikh Hamdan’s remarks came during the launch of Dubai Future Academy’s ‘Dubai Future Experts Programme’, which seeks to train local talent and equip them with the [...]

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December 23, 2019

Hamdan bin Mohammed meets with taskforce teams of ‘Dubai We Learn’ initiative

The Crown Prince of Dubai and the Chairman of The Executive Council of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum emphasised the importance of integrating government work across sectors and developing leaders who can help Dubai enhance its ranking in international competitiveness indexes in line with the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum.

HH Sheikh Hamdan’s remarks came during a meeting with ten taskforce teams representing government entities participating in the ‘Dubai We Learn’ initiative launched by The Executive Council’s Government Excellence [...]

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December 19, 2019

Interview with Sonia Wedrychowicz

Insight Middle East and Africa is delighted to speak with Sonia Wedrychowicz, former Head of Technology Transformation Consumer and Community Bank at JPMorgan Chase and COO of digibank by DBS that was named by Euromoney the Best Digital Bank in the World.

Sonia, could tell us about yourself. What are you most passionate about? What inspired you to pursue career in financial services industry and what has helped you become so successful?

My first passion in life was travel – since I was about 12 years old I constantly dreamed of going to different places and learning about new cultures. That dream was impossible to fulfill at that time though, as I was [...]

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December 16, 2019

Noor Takaful Accelerates Its Digital Transformation Journey with BIOS Middle East’s Cloud

BIOS Middle East, a leading managed services and cloud provider in the UAE, announced that it has successfully completed Noor Takaful’s migration from on premise to the cloud, to accelerate its digital transformation journey.

Noor Takaful was established in early 2009 to provide a broad range of Islamic insurance (takaful), general and customised insurance products and services to individuals, families, groups and companies in the UAE market.

Insurance companies in the UAE are required to adhere to NESA compliance; as such, the applications must be hosted in the UAE with an in-country disaster recovery. After an extensive search in the market, Noor Takaful [...]

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December 12, 2019

Saudi Telecom Company selects IFS to improve customer experience

IFS’s leading workforce scheduling solution to radically improve the efficiency of 5,000 field service engineers

IFS, the global enterprise applications company, announces that Saudi Telecom Company (STC), a world class digital leader providing innovative services and platforms to our customers and enabling the digital transformation of the MENA region, has selected IFS Service Management™ to increase process efficiency, improve margins, and facilitate improved customer satisfaction.

To bolster its leading market position and ready the company for future business driven by an increasing need for digitalization, STC launched a comprehensive evaluation process, [...]

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December 12, 2019

Mohammed bin Rashid attends graduation of Impactful Leaders Program

Vice-President and Prime Minister of the UAE and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, attended today the graduation of the second batch of The Mohammad Bin Rashid Centre for Leadership Development’s Impactful Leaders Program.

Sheikh Mohammed said that investing in people will always reap dividends. “Our objective is to continuously develop new leaders. We will continuous our search for young leaders, and prepare them to take on new responsibilities for a country that is always on the move,” His Highness said.

Sheikh Mohammed’s remarks came while honoring the 32 graduates of the programme, in the presence of Mohammed Al Gergawi, [...]

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